How to use the online shop
We hope that your shopping experience with us is a pleasant one. If you need help:
- Click on any of the links below to review detailed instructions on how to use this online shop.
- Review the frequently asked questions.
- Please contact us during office hours (Australian Eastern Standard Time).
- Overview
- Reviewing products
- Checkout
- Viewing your shopping cart
- Logging in as a member (optional)
- Adding shipping details
- Adding payment details
- Finalizing your order
- Reviewing your order
- Online books
- Using the e-mail order status message
- Printing tax invoices
- Dispatch
- Terms and conditions
Overview
Please review the products on our web site to determine their suitability for your needs. Our online books are delivered as:
- online books downloaded as Adobe AcrobatTM PDFs
- printed copies shipped to you, in some cases.
You can purchase products in a number of ways:
- First, you need to order online. See Reviewing products.
- You can then pay by major credit cards by:
- Using our secure, real time payments gateway for major credit cards.
- Faxing or mailing your credit card details with your order. See Paying manually.
- If you are an Australian resident, you can also pay by mailing your cheque/check or money order with your order.
- If you are an Australian organisation with a valid ABN, you can also pay by invoice.
What you need before starting:
- valid e-mail address
- valid billing and shipping addresses
- means of payment, using accepted credit cards and also, for Australian residents only, cheque/check, money order or corporate account.
The payment gateway will confirm payment in real time or feedback problems to you as they occur. Online products are available immediately after payment is approved. Physical goods will be dispatched to you as soon as possible. You will be notified of any delays that may arise.
For other payment methods, we will confirm your order once payment is received and authorised. We will also contact you in the event that we have insufficient information to process the order or payment has not been authorised. We will contact you via e-mail if your e-mail address is supplied, otherwise via mail or fax.
By purchasing from us, you agree to abide by the terms and conditions and those specified throughout this web site.
Reviewing products
As you are reviewing products, you can add them to your shopping cart. Just like the supermarket, when you've finalised what you want you can proceed to the checkout. You are given several opportunities to confirm your purchase or bail out, as we want you to be happy with your final choice.
Note for Australian customers: Prices displayed are GST-exclusive, as only Australian customers are subject to taxes at the time of purchase.
To find a product to review, first navigate to the shop, at http://www.monarchcomputing.com.au/shop.htm.
Take note of the area on the left hand side of the screen.
You can either:
To review a product in more detail, including samples of online books, see Reviewing product details.
Searching for products
To find products using the search function:
- Select a field from the drop down menu, if you don't want to search on All Fields.
- Type in one or more words to search for. For example, indexing.
- Click on the Click to Search button.
- To review a product in more detail, click on the hyperlink in the Product column.
- To add this product to your shopping cart, click Buy. Change the quantity if you want more than one.
- Once you have finished reviewing products, proceed to checkout.
If any products match the search criteria, the Search screen is displayed.
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The following popup is briefly displayed, confirming the product has been added to your cart.
Selecting products in a category
To find products in a category or group:
- Select one of the categories, on the left hand menu.
- Select the hyperlink in the Product column to view details about a particular product.
- If you click on the Buy button at this stage, the product is added to your shopping cart. The default quantity is 1 - you can change this before clicking Buy if you want more than 1.
- Once you have finished reviewing products, proceed to checkout.
The Browse products by category screen is displayed with products in the category. For example, the several online books are displayed, available as an Adobe AcrobatTM PDF files that can be downloaded.
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The following popup is briefly displayed, confirming that the product has been added to your shopping cart.
Reviewing product details
To help you assess the suitability of a product for your requirement, detailed information is provided. In some cases, such as online books, a sample is available for you to view.
- First, locate products of interest. You can either:
- Click on the link in the Product column, beside the product of interest. For example, click on the Indexing for Technical Communicators - PDF hyperlink.
- On this screen you can:
- review basic details about the product, such as its item number
- see a large image displaying what the product looks like
- click on the hyperlink to scroll down to the area where you can add the product to your shopping cart.
- You can also:
- Click on the hyperlink to display a sample. For an online book this usually includes the table of contents and part of the first chapter.
- Review a description of the product.
- The size in Kilobytes (Kb), if the product is an online book. Please also note that additional files might be available for download, such as examples.
- You can also click on hyperlinks to view related items. For example, for some online books a printed version might also be available.
- You can also:
- Change the quantity before clicking the Buy button.
- Bookmark the product in your Internet favourites, so you can come back to it later.
- E-mail the URL (Internet link) of the product to a friend. You can even e-mail it to yourself, if you prefer to store the link as an e-mail in your mailbox for later use.
- To add this product to your shopping cart, click Buy. Change the quantity if you want more than one.
- Once you have finished reviewing products, proceed to checkout.
Detailed information about the product is displayed.
The following popup window is briefly displayed, confirming the product has been added to your cart.
Checkout
Viewing your shopping cart
You can view your shopping cart at any time, on the Shopping Cart screen. Once you are happy with your selections, you can check out your selections.
- First, locate products of interest and add them to your shopping cart. You can add products to your cart when:
- Click on View cart.
- On this screen you can:
- Change the quantities to purchase. Type in the new value next to the product and click Update.
- Use a coupon. Click Discount if you have a promotional coupon.
- Remove one or more products from your shopping cart. Select the checkbox next to the product to remove and click Remove. Click Clear All to remove all products from your cart.
- Review payment methods. You can pay by Visa, Mastercard and check/debit cards linked to these credit cards. Australian customers can also pay by cheque/check or money order.
- You can also:
- Review the product detail. Click on the hyperlink in the Reference column.
- Go back to the shop to review other products. You can return to the shopping cart at any time during this session.
- Save your shopping cart to a wish list or retrieve an existing wishlist. You can come back to your wish list at a later date.
- Proceed to checkout, to provide shipment details and complete payment.
- You can also:
- Review products that others have purchased at the same time as the products listed. Click on a hyperlink and the product details are displayed.
- Select Check Out.
The shopping cart is displayed with your selections. GST applies to Australian customers.
You are connected to the secure server and the Secure member login screen is displayed. See Logging in as a member.
Logging in as a member (optional)
When you click Check out after viewing your shopping cart:
- you are connected to the secure server
- the Member login screen is displayed.
- While the use of cookies is optional at our site, the member functions won't work unless you allow session cookies at least. If you want to use this function make sure that your Internet browser is set to accept cookies from our site. In Internet Explorer, you can do this by selecting File > Internet Options > Privacy.
- You can either select:
- Click to Skip Registration, if you just want to provide your shipping and payment details.
- Check In, if you are an existing customer.
- Sign Up, if you are a new customer. Having a membership login makes future purchases quicker, and has other benefits such as loyalty programs and newsletters.
If you choose to sign up, some simple naming conventions will make it easier for you next time:
- Choose a user name that you use regularly, if you have one.
- If not, combine your first name and last name joined by a full stop (period).
- Type the user name. For example, john.citizen.
- Type a password that you can remember. Important Note: Passwords are case sensitive. For example, TESTpassword is treated differently to testPASSWORD.
Adding shipping details
- Fill in the shipping details, after:
- Type in your personal details. For details about your privacy, see our privacy policy.
- Type in your e-mail address twice to verify it, as this is our key way of contacting you.
- Type in your delivery details. If you are only downloading online files, type in your billing address here instead, as it will save time in the next step.
- Verify that the default shipping method is correct for your purchase.
- Either:
- type in your billing details
- select the checkbox if same as the delivery address. For example, when downloading online files only, you type in the billing details above then select this checkbox.
- If you are an existing member, and you wish to use a different payment method than the credit card used last time, clear the checkbox Would you like us to use this credit card?.
- Select Place Order.
In the following example, a mock account has been used to show how easy it is for you to repeat the details from the last purchase, if you choose to become a member.
Note: All information is securely transmitted and stored. All credit card and password details are encrypted. If you're still uncomfortable with these arrangements we can process your payment manually using traditional means such as mail or fax - it just takes a bit longer. See Paying manually.
Note: If you are typing in your shipping details for the first time, you need to type in details beside each field with an asterisk (*).
The Secure payment and summary screen is displayed. See Adding payment details.
Adding payment details
After you have added shipping details the Secure payment and summary screen is displayed.
- Review your overall order and the delivery information.
- Type in your payment information if:
- you're not an existing member
- you want to use a different credit card or payment method from last time, if you are a member.
- Select one of the payment methods:
- Visa
- Mastercard
- Payment with order.
- If you are entering credit card details:
- Type in details from your credit card.
- Type in the security number (CVV2/CVC2) from the back of your credit card. For more details, select Help on the screen.
- Type in your phone number in case we need to verify this transaction with you.
- You can either select:
- Back to Shop if you want to cancel the purchase and continue reviewing products. This is your last opportunity to back out of the transaction.
- Finalize, if you want to purchase the products you have selected. See Finalizing your order.
Finalizing your order
Using the payment gateway
- If you selected Finalize after Checkout and you are paying by credit card, the following window is displayed.
- Click OK.
- Wait until the payment gateway processes your payments. You will always get a response.
- On this screen you can:
- Save or print the order details. Also, the details are automatically e-mailed to the e-mail address you supplied.
- If you selected online books, you can click on the links to download the files to your PC. Don't worry if you have problems downloading, as you have at least 7 days to complete this task. We'll always make sure you receive what you purchased.
- Track your order status. You can check on the status of your order at any time.
A screen is displayed similar to the one below.
You are directed to the Finalize order screen.
Paying manually by mail or fax
There are several reasons why people choose to order then pay manually by mail or fax, as opposed to paying using a credit card via the automated payment gateway. Reasons might include:
- not wanting to risk credit card details on the Internet
- wanting to pay by cheque/check or money order, in Australia
- corporate customers wanting to pay on invoice, in Australia.
To pay manually by mail or fax:
- First, place an order for the products that you need. See Reviewing products.
- On the Secure payment and summary screen, select Payment with order from the payment method drop down menu .
- You can either:
- Select Back to Shop if you want to cancel the purchase and continue reviewing products. This is your last opportunity to back out of the transaction.
- Select Finalize, if you want to purchase the products you have selected.
- If you selected Finalize.
- Click OK.
- On this screen you can:
- Save or print the order details. Also, the details are automatically e-mailed to the e-mail address you supplied.
- Track your order status. You can check on the status of your order at any time.
- Click on the track your order status link.
- Select the Click here link to view the tax invoice.
- The Review and print tax invoice screen is displayed.
- Print the tax invoice.
- Either:
- Write a cheque/check or get a money order from Australia Post, if you are an Australian resident.
- Complete the credit card details at the bottom of the tax invoice. Note: These details only appear if you are paying manually by mail or fax.
- Remit the order and payment to us, using our contact details. You can either:
- Fax the order if you are paying by credit card.
- Mail the order if you are paying by credit card.
- Mail the order if paying by cheque/check or money order, if you are an Australian resident.
- Mail or fax the order and your organisation's details if an Australian organisation paying by invoice.
- Await the e-mail from us, with the revised status 'Ready for Shipping'. You will then be able to download online books using the details provided. If you ordered goods, such as books, we will dispatch these to you as soon as possible.
The following screen is displayed.
The Finalize order screen is displayed.
The Review order screen is displayed.
Reviewing your order
After you have finalized your purchase you can review your order. This is available from the:
- Finalize order screen. See Finalizing your order.
- Review order screen, as described immediately below.
- E-mail you received automatically after placing your order. See Using the e-mail order status message.
- Click on
- Type in your order number and password.
- Click Submit.
- Click on the link to view and print a tax invoice. In some countries, such as Australia, an invoice is required for tax purposes. Also, when paying manually by mail or fax.
- Click on the links in the Order Details area, if you have purchased online books.
http://www.monarchcomputing.com.au/shopping_cart/view_status.asp.
The Review order login screen is displayed.
The Review order screen is displayed.
Online books
Overview
Online books are available to download from our web site as Adobe Acrobat PDFs (Portable Document Format), after purchasing from our online shop.
When considering your purchase, you should determine what suits your needs best, an online book or a printed book. An online book is readily available as an Adobe Acrobat PDF, usually cheaper and you can print it locally. Some of our PDFs are also available in printed form - while slightly more expensive and taking longer to get to you, this may suit you better.
If you do want the online version:
- First, review what's available and order the products from our online store. Samples of each online book are available when viewing the product detail.
- Proceed to checkout, then finalize your shipping and payment details. You can pay by credit card using our automated payment gateway or arrange to pay manually by mail or fax.
- If you paid using the real-time payment gateway, using your credit card, the download is available immediately payment has been approved. The St George Bank in Australia provides the payment gateway. Monarch uses the CyberOffice Warehouse Builder solution developed by SmartWin Technology, based in Australia.
- If you choose to arrange payment via mail or fax, your order has the status 'on order'. We will notify you by e-mail when your payment has been processed, with a status of 'ready for shipping'. The download link is accessible once payment has been authorised. Before that date, clicking on the download link will return a message that payment has not been received and processed against your order.
- To download files you need to have a network connection between the Internet and your PC that is suitable. If you find that your connection is inadequate or you face difficulties completing the download, please contact us.
- To read the PDF files you need Adobe AcrobatTM Reader, which is available for free. Click here.
- The order is available for at least 7 days once payment has been authorised. After access has expired, a message is displayed if you try to download the file. If you are still having problems downloading after 7 days, please contact us and we will work with you so you get the online version you purchased.
- You are legally obliged to treat the online book as you would any other book, in addition to the conditions required by us (the publisher) in this web site and the author(s). Conditions for each individual book are available on the Imprint page, and are available when viewing the sample or the downloaded version.
Downloading online books
Online books are available at several stages:
- Immediately after your order has been finalized, via the automated payment gateway.
- From the Review order screen.
- From the e-mail you automatically received from us about your order.
For example, to display the download list from the Review order screen, if the order status is 'ready for shipping' at least:
- Navigate to the Review order screen. See Reviewing your order.
- Scroll down to the Order Details area.
- Click on the hyperlink beside the Download field.
- You need to either:
The Review order screen is displayed.
The Download list screen is displayed.
Note: If you purchased one or more online books, you need to make sure you save the files to your PC. Clicking on the link alone won't do this.
Downloading each file to your PC
One or more files are available to download to your PC. In addition to the online book (PDF) some are also provided with examples.
Note: If you prefer to download the multiple files as the zip file, see Downloading the zip file.
To download each individual file displayed:
- Select the download link, depending at which stage you are downloading. For example, from the Review order screen.
- Right click on each hyperlink in turn.
- Select Save Target As….
- Browse for the directory to save the file on your PC.
- Click Save.
- Repeat steps 2 through 5 for each file.
- Close the window.
- Repeat steps 1 through 7 for each online book you purchased.
The Download list screen is displayed.
The following popup menu is displayed.
The screen with the download links is displayed. For example, from the Review order screen.
Downloading the zip file
If more than one file needs downloading, a zip file is also available in the download directory. The zip file contains all the files available for this download. For example, the online book along with examples.
Note: If a zip file is not available because there is only one online book to download, see Downloading each file to your PC instead.
To download the zip file:
- Select the download link, depending at which stage you are downloading. For example, from the Review order screen.
- Click on the zip file hyperlink.
- Click Save.
- Save the zip file in a suitable location on your PC.
- Close the window.
- Repeat steps 1 through 5 for each online book you purchased.
- Use WindowsXP or WinZip to extract the files.
The Download list screen is displayed.
The following dialog box is displayed.
The following dialog box is displayed and the file is downloaded to your PC.
The screen with the download links is redisplayed. For example, from the Review order screen.
Previewing each file in your web browser
If you click on a PDF hyperlink, the PDF is previewed in your web browser.
Note: If you preview the document in your web browser, it won't be saved unless you select File > Save from the menu. Make sure you either save it to your PC or download the document. See Downloading each file to your PC. Also, don't forget to save other online books and examples.
Using the e-mail order status message
After your order is finalized, an e-mail is sent to the e-mail address you provided. The e-mail includes:
- A summary of your order.
- The link that will take you to your order, so that you can:
- review the status of the order
- print a tax invoice.
- Shipping details.
- Order details, including links to download online books.
Of particular note is the Order Status field:
- Initially, orders paid by credit card have a status of 'ready of shipping'.
- Initially, orders being paid manually by fax or mail, have a status of 'on order'. Once payment is received and applied against the order, the status is updated to 'ready of shipping'. Online books are available to download at this point, and physical goods will be shipped as soon as practical.
The following e-mail message is typical of the automatic e-mail sent after products have been ordered, for a manual payment. See Paying manually by mail or fax.
Printing tax invoices
To view and print a tax invoice:
- First, review your order.
- Select the Click here link to view the tax invoice.
- The Review and print tax invoice screen is displayed.
- Print the tax invoice to your local printer.
The Review order screen is displayed.
Dispatch
We will dispatch your order once payment is received and applied against your order. The time to dispatch depends on the type of product and the method of payment:
- In the case of online books paid for by credit card, dispatch is immediate once payment is authorised via the secure, automated payment gateway.
- All other goods will be dispatched as soon as possible after payment is either:
- authorised via the secure, automated payment gateway
- authorised or cleared when received via fax or mail.
We will notify you of any problems that arise via e-mail, facsimile or mail. If we e-mail you, we will try to avoid including any personal details.
For goods other than online books:
- items are dispatched as soon as possible on either the same working day or the next working day
- items are shipped to all destinations by Australia Post, unless otherwise arranged
- we will notify you of any delays by e-mail or facsimile
- Australian customers, please allow several days from the date of order until you receive it
- Overseas customers, please allow one to two weeks from the date of order until you receive it
- you can check on your order status online or contact us during office hours.
Terms and conditions
Pricing
The total price of your order is specified in Australian dollars and includes:
- The products and/or services at the price available when ordered.
- Shipping charges, if applicable.
- Currency conversion fees, if applicable.
- Less a discount on the order, if you used a promotional coupon.
- GST if bought in Australia. For all other countries no sales tax is applicable at the time of purchase.
The price of your order does not include:
- Taxes that may be applied in your jurisdiction. You should determine if any taxes are applicable in your jurisdiction before ordering our products. For the purposes of determining these, all goods are dispatched from Australia.
- Taxes pursuant to the Digital VAT Directive, as of 1st July 2003. Monarch's exports to the European Union are less than 100,000 Euros per annum and therefore do not apply.
If purchasing in a currency other than Australian dollars:
- estimates can be obtained using readily available currency converters
- the actual price charged in your local currency will vary due to market currency fluctuations and the rate used by banks when settling the exchange.
Prices for future orders are subject to change without notice.
Promotional coupons are used to offer discounts for certain products from time to time. If you have a coupon which is current, you can input the coupon details when viewing your shopping cart. Terms and conditions for coupons are subject to change without notice.
Credit cards accepted
The following major credit cards are accepted:
- Visa
- Mastercard
- Check/debit cards and ATM cards linked to the credit cards listed immediately above.
No surcharge is applied when purchasing by credit cards or check/debit cards linked to credit cards.
Your privacy is important to us. Please only transmit confidential information, including credit card details, via our secure payments gateway or by other secure means including facsimile transmission and mail. Never send your details by e-mail, as the security of your information cannot be guaranteed.
Delays may be experienced with delivery:
- if problems arise with exceeding your credit card's daily spending limits
- until payment is authorised with our bank.
Should a charge back or reversal be undertaken, without recourse to our returns and refunds policy, you are required to return products to us immediately at your own cost. Also, in the case of downloaded products you are immediately required to remove them from all of your storage devices.
Conditions of use
Upon receipt of goods:
- If the media received from us is defective when you receive it, please contact us within 7 days of receipt. We will ship replacement media as soon as possible.
- Retain original packaging for goods we ship to you, because our returns and refunds policy requires goods to be returned in the same condition that they were received.
All publications that are downloaded are subject to the same conditions of use as though you had received a printed copy. These conditions are specified on the Imprint page supplied with the publication and include, but are not limited to the following conditions:
- The publication is copyright and publication rights have been licensed by the author to Monarch Computing Services Pty Ltd.
- Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, Australia, no part of the publication may be reproduced by any process without our written permission.
- The information contained in the publication is to the best of the author's and publisher's knowledge true and correct. Every effort has been made to ensure its accuracy but neither the author nor the publisher accept responsibility for any loss, injury or damage arising from use of such information.
Online books may only be stored on a server, PC or any other storage device accessible by more than one person, provided the publication is treated as a printed book would be. For example, it may only be accessed or read by one person at a time for each copy that is purchased.
Returns and refunds
Prior to returning goods to us, please contact us with:
- details of your original order
- outlining why you wish to return the goods.
In most cases, we will issue you with a Returns Authorisation. Your rights as a consumer are subject to the laws of the State of Victoria in Australia.
Please return the goods along with the Returns Authorisation. We cannot accept returns without a Returns Authorisation.
Our policy requires goods to be returned in their entirety, in the same condition that they were received. For some goods, the original packaging may be required.
For authorised returns, we will refund using your original method of payment:
- the amount in Australian dollars for the goods supplied
- original shipping charges and currency conversion fees, if an error was made by us and specified in the Returns Authorisation
- your shipping costs back to us, if an error was made by us and specified in the Returns Authorisation.
The goods remain your property until we have received them from your carrier, and as such we do not accept responsibility for loss in transit. You should contact your carrier if you have concerns about loss in transit.
Returns and refunds do not apply to:
- downloaded products, such as online books downloaded as Adobe Acrobat PDFs
- services provided by us to you
- where an item has been customised for your use.
Invoicing corporate customers (in Australia)
By arrangement, we can invoice our corporate customers in Australia for our range of products and services.
Please contact us during office hours to specify the products and/or services you require. Also, when raising an invoice we need from you your:
- Business name or trading name, if applicable
- Contact person
- ABN (Australian Business Number)
- Postal address
- Phone and facsimile numbers.
Terms are:
- cash on delivery, if we have not arranged credit terms with you
- nett 14 days from invoice for established customers.